Head of Customer Service Representatives
Ben Cunanan
Benedict, a proud native Davao city of the Philippines, obtained a Bachelor’s degree in Medical Technology in 2002. After graduation, he spent seven years molding minds as a caregiver instructor in the Philippines before taking a detour into the veterinary world in 2013.
He has been the Aries of our reception since 2021. Our customers love Ben and the way he always accommodates everyone who calls or enters the clinic. He now shares his life with his adorable mixed-breed dog, Peanut.
Ben is a true coffee lover and successfully convinced Dr. Zenya to splurge on the best coffee machine for the reception area, ensuring he can enjoy his favorite brew daily.
Ben loves pop music in his free time, cooking delicious meals and baked goodies for his friends and family, and jet-setting around Asia whenever the opportunity arises.
What Ben loves most about working in the veterinary industry is that there’s always something new to learn!
Darryl Bangcayaon
Customer Service Representative
Darryl was born and raised in the Philipines, where he studied Psychology. Before coming to Dubai, he worked for six years as a food production supervisor in Saudi Arabia and Kuwait. Darryl came to Dubai in 2021 and landed in the veterinary field as a customer service representative, where he finally used his degree! Darryl works hard to create a welcoming environment for the clients of Panacea Vets and their pets. He comes up with new ideas to enhance the customer experience.
Additionally, he’s been polishing his English accent to the point where he hopes to one day sound like an aristocratic Brit with a penchant for tea and crumpets. He loves his salads and doesn’t skip his gym training for anything.
Ngoma Richard
Customer Service Representative
Ngoma Richard was born and raised in the vibrant heart of Kampala, Uganda, and has built a career as diverse as the city itself. Armed with a Bachelor’s in Business Administration from Uganda Christian University, he’s worn many hats—sometimes all at once.
From insurance client advisor to telecom sales rep, from junior accountant to assistant in transport & logistics, and even game master in customer service, Richard proves that versatility is more than a buzzword—it’s his default setting.
Away from the office, he calls himself a “farm boy at heart”, despite never lasting more than a day on an actual farm. Animals and the quiet charm of rural life inspire his dream of retiring to the countryside, where he can finally live up to the title.
Driven, curious, and not afraid to try something new, Richard brings experience, heart, and a wink of humor to every challenge he takes on.